Return & Refund Policy

7-Day Return Policy

We offer a 7-day return window from the date of delivery. Products must be returned in their original condition with all certificates, packaging, and accessories intact.

Eligible for Return

• Products received in damaged or defective condition
• Wrong product delivered
• Product significantly different from description
• Manufacturing defects

Not Eligible for Return

• Energized or consecrated products (once energized, they cannot be returned for spiritual reasons)
• Personalized horoscope reports and consultation services
• Products with broken seals or damaged packaging by customer
• Products returned after the 7-day window

Refund Process

Refund Methods

• Online Payment: Refunded to the original payment method (5-7 business days)
• COD Orders: Refunded via bank transfer to your account (7-10 business days)
• Exchange: Choose to exchange for another product of equal or lesser value

Cancellation Before Shipping

Orders can be cancelled before dispatch for a full refund. Once the product has been shipped, the return policy applies. To cancel, contact us on WhatsApp or email with your order number.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery with photos. We will arrange a free return pickup and provide a full refund or replacement at no extra cost.

Contact for Returns

• WhatsApp: +91 9588227537
• Phone: +91 8955658362
• Email: info@panditnmshrimali.com